Shipping Policy
All in stock orders are shipped by UPS/FEDEX or USPS Ground within 2 business days (excluding national holidays).
Shipping and Processing Charge will automatically be added to your order. Our shipping and processing charge is intended to compensate our company for the cost of processing your order, such as handling and packaging the product you have purchased and delivering them to your specified shipping address.
This standard charge is subject to change as market conditions and prices dictate.
A fee of $35.00 will be applied to in stock orders requesting expedited same day shipping, if received by 12 pm, Eastern Standard Time. All expedited next day air deliveries must be received by 12 pm Eastern Standard Time. Orders received on a National Holiday or weekends orders will be processed on the next available business day.
A fee of $15.00 will be applied to in stock orders requesting expedited shipping and which are received after 12 pm. These orders will be shipped on the next business day (Mondays through Fridays, excluding national holidays). All expedited next day air deliveries must be received by 12 pm Eastern Standard Time. Orders received on a National Holiday or on weekends will be processed on the next available business day
In stock orders requesting expedited shipping, received between 12 pm Eastern Standard Time on Friday and 12 pm Eastern Standard Time on Monday will be shipped on Monday.
Backorders will be shipped as quickly as possible. Please note there are NO REFUNDS for backorders unless the item is discontinued, in which case you will receive full credit.
Seasonal promo's ship when product is available.
Drop shipping: Please note that drop ship fees differ from manufacturer to manufacturer. We will automatically add the charge to your purchase. In the event that an item is not in stock at our warehouse and needs to be drop shipped via expedited service, we can only request that the manufacturer do so. There is no gaurantee that manufacturers follow our shipping guidlines. Culinary-convenience.com will notify you of the progress of your order.
All items that are per quote will ship in the most efficient manner and fees will apply differently.
All purchases require shipping instructions.
All purchases when delivered must have a signed proof of delivery.
Some of our larger pieces of equipment must ship via truck; if your order has to be shipped by truck you will have the option for lift gate service
A fee of $100.00 will be applied to your order; you should select a lift gate service when you don’t have a loading dock or other option for large items.
Most carriers prevent their drivers from assisting unloading heavy equipment and lower the delivery via lift gate to ground level.
If you items ship via truck you will be asked to select to choose residential or commercial address. Shipping carriers need to differentiate between commercial and home addresses. All addresses are zoned differently and are categorized as commercial or residential. Most of the time, commercial address is zoned as commercial real estate. To obtain a commercial rate, the ship to must have tractor trailer access with loading dock ready for unloading with a palate jack or fork lift. A business operating from a place where people live is not considered a commercial address. If you choose a commercial zone, you will need to put your business name. If for some reason you put a residential address as a commercial address, we won't be able to ship your order until you add the price difference. (Residential is normally more expensive than commercial).
U.S. Customers
Continental U.S shipments by ground service unless you specify otherwise
Alaska, Hawaii, Puerto Rico and other U.S Islands –shipment by air services
Payment: Companies with an established account will be billed, provided an authorized purchase order has been received by us.
Others please pay by credit card (AMEX, VISA, and MASTERCARD)
Paying by wire transfer can delay your shipping until we see the full transaction in our bank.
Shipping and Handling
Customers with an account or paying by credit card:
Continental U.S (ground service) Actual shipping charges will be added
Alaska, Hawaii, Puerto Rico and U.S. Islands (air service) Actual shipping charges will be added.
Canada
Our prices are in U.S. Dollars. Please make sure that wire transfers are in U.S Currency.
Delivery: Normally we ship via UPS or FedEx where available. Allow 1 to 2 weeks for delivery.
Faster delivery can be arranged.
Customs & Taxes: Customs fees and charges are NOT collected or prepaid by Culinary Convenience, Inc. Your customs broker or UPS/FEDEX will collect from you when package is delivered.
Payment: Same as U.S Customers
Shipping and handling: Account or credit card customers, we will prepay and add to your order charge.
Other Countries
Our prices are in U.S Dollars
Orders shipped by air
Payment - CALL US about your order. We won't process your order until you contact us.
We can provide you with a proforma invoice if necessary.
We require payment in advanced by money order or by wire transfer to our bank account before order is processed.
Customs and taxes the same as Canada
Shipping and Handling: Minimum order US$300.00
Accounts or credit card customers – we will prepay and add. Money order/wire transfer customers - call for shipping.
Culinary-convenience.com reserves the right not to process or accept an order. Customer Service will contact you via email or phone.
Discounts
Trade discount is available for work chefs and culinarians.
Please call us - 954- 9671512
Warranty
Warrantees vary from manufacturer to manufacturer. Culinary-Convenience.com is not responsible for warranty of any type of merchandise.
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